Providing consulting services for IT and Telecommunications solutions including Data and Internet services, Voice services, video services, Managed Network services cloud computing services,value-added network services-SaaS,SAAS,PaaS,PAAS,IaaS,IAAS,DRaaS,DRAAS,professional project management, program management,launch deployment
AFFINITY INCORPORATED, LCC
Why AFFINITY Incorporated, LLC? – Our Value Proposition.
Many telecom consultants and managed services agents will tell you their team is the best in the business. Our business rests on three (3) pillars. We invest in our team to ensure we provide value to our customers/clients and agents that leverage the best design support and a portfolio of top notch communications, IT/landline and wireless services for customers/clients and agents businesses.
People is our secret weapon against competition and the greatest advantage for our customers. Using a rigorous hiring process, we try to start with the right caliber people who strive for excellence, in spite of the challenges. We train our people to keep up with customer demands and stay ahead of competitors. We pride ourselves that we have some of the smartest and most technically knowledgeable professionals in telecom and managed services on our team.
our order management and information system is one of the best in the industry. It delivers status transparency 24/7 availability of critical information during service procurement and turn up. We also use standard industry project management tools and Microsoft Office Suite so we can easily share files with out customers.
Our organization is built around managing your IT and telecom (wireless/landline) service experience from inception through the life of our relationship. Our total life cycle management approach handles pre- and post sales effort for near term, mid-term and long term service evaluation and support. We do the heavy lifting so you can spend all your time running your business. We provide a dedicated project manager during your service implementation who will contact you at least once per week to keep you informed. That attention continues in the form of strategic planning, vendor/provider escalation support, and handling of all change/move requests after your services are in place.
For large infrastructure project we can provide end-to-end comprehensive project/program management consultation/professional services for a fee.
Putting it all Together
We’ve always believed that first we should create the most efficient and effective process and then use tools and technology to automate and optimize the operation for customers and partners.
Whether you are a customer or an agent, our tool automates the workflow process from the moment your services order is entered. Instantly, the system highlights missing order information that could cause hiccups later – during contract preparation or service implementation. The tool provides the standard implementation milestones so that every touch point with the project management and implementation team is visible along with your order status.
Throughout our relationship with you, all MACD (moves, adds, changes, disconnects) will be managed through the tool. At the end of the day when we ask the question: What network issues are keeping you up at night you cananswer that you have peace of mind because Affinity is on the job driving results for on-time, at cost, quality and right scope illustrated with dashboard analysis.
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